Join our team of experts!

We have an engaging community in Kingston and the surrounding areas and we are looking for someone to join our team who can work collaboratively at the studio as well as with local organisations.

With our sister company All Things Physio based in the local area (Wimbledon, Kingston and Surbiton) there may also be opportunities to work within the clinic alongside the role within the Pilates studio depending on skills and experience. Both services work closely together with patients, ranging from high level athletes to elderly clients keen to maintain good bone health, where thorough assessments are completed to guide the Physiotherapy management and Pilates sessions.

Our studio is open six days a week and includes early morning starts and evening work.

All applicants must be able to work during our opening hours however the weekly shifts will remain consistent once agreed in conjunction with the successful candidate.

Clinical Pilates Instructor 

Full-time Permanent
Location | All Things Pilates, Kingston upon Thames, KT1 2SL

Essential Skills

• Relevant qualification (Equipment Pilates / Physiotherapy / Osteopathy / Sports Rehabilitation Therapist degree or qualification)
• Relevant experience in teaching classes and 1:1s (minimum 1 year)
• Relevant experience delivering clinical or rehabilitation focused Pilates
• Holistic approach to managing patients / clients
• Ability to communicate effectively with individuals and groups
• Ability to maintain and build caseload
• Passion to continually develop professionally
• DBS certificate

Desirable Skills

• Geographically close to the studio
• 2 years’ experience in Pilates / MSK practice
• Private clinical experience (if a MSK practitioner)

Roles and Responsibilities

• Welcoming and building rapport with each visitor to the studio including clients, students, guests and other members of the team.

• Assisting clients and students in finding and adhering to training programs that helps them work towards their goals.

• Delivering 1:1s or group sessions (in the studio and online) that meet the needs of the individuals present (up to 4 clients in equipment classes and 8 clients in mat classes).

• Making a note of class programs and the clients’ challenges and successes to share with team members.

• Linking with other team members to ensure that the administrative side of a client’s experience is as smooth and comfortable as possible.

• Sharing space and collaborating with a multidisciplinary team to deliver a world class experience for each person visiting the studio.

• Taking an interest in and exploring relationships in the community that could help to improve the health and wellbeing of our community.

• Taking time out for personal reflection or movement practice.

About this role:

• Studio based
• Competitive salary

Hours (subject to discussion);

Monday 09.00 – 14.00
Tuesday – Thursday 09.00 – 17.00 / 08.00 – 16.00
Friday 07.30 – 12.00 and 14.00 – 18.00

To apply, please send CV to admin@allthingspilates.co.uk

Communications Assistant

25.00 hours per week, Monday to Friday; flexible hours to be agreed
Location | All Things Pilates, Kingston upon Thames, KT1 2SL

Some early evening work at the Studio will be required (finishing no later than 8pm).

Essential Skills

• Dealing with general face to face client enquiries; taking and returning phone calls; replying to client emails.
• Creating and maintaining good relationships with clients, being available to answer queries, make bookings and take payment in the studio and when working remotely.
• Ensuring that the online booking process runs smoothly on the website and the ATP app and provide any required support.
• Creating and issuing weekly newsletters to keep clients up to date with what is happening at the studio –using MailChimp.
• Keeping clients details up to date on Mailchimp, securing permissions in accordance with GDPR legislation.
• Designing leaflets, brochures, postcards and seasonal materials using Canva design software.
• Liaising and communicating with Pilates instructors regarding new clients or client updates.
• Dealing with booking enquiries, making reservations and taking payments.
• Identifying classes with low numbers and keep classes full using marketing strategies, reflecting digital brand strategy.
• Following up new clients within the established procedure to promote continuing attendance.
• Generating and analysing reports from the system, including monthly KPI reports.
• Under the supervision of the studio manager and assistant manager, setting up classes and passes/packages on the booking system (TM3) and adjusting teachers’ availability and appointments on their calendars.
• Making sure that the class timetable is accurate.
• Tracking client payments and unpaid services.
• Helping Pilates instructors book clients, take payments and use the online system, including to outcome their sessions.
• Scheduling monthly staff meetings, creating meeting agenda, typing meeting minutes and sharing with Pilates instructors.
• Organising and prioritising weekly tasks requested by manager, keeping manager informed of progress and completion.
• Developing and updating administrative systems and filing documents in an orderly system.
• Ordering and managing stock items (clothing, equipment etc).
• Keeping the studio tidy, helping teachers move equipment in readiness for classes.

Additional employability support

• Fully supported by the studio manager and assistant manager to understand the role; learn how to use the workings of the studio and the booking system.

• Opportunity to learn new marketing skills and techniques.

• Opportunity to develop interpersonal skills, engaging with clients and prospective clients of ages and from all walks of life.

• Opportunity to experience Pilates (although no training to become a Pilates instructor can be offered)

Skills

• Good communication and interpersonal skills – capable of developing good relationships with existing and prospective clients.

• Good written communication skills – capable of writing engaging social media posts, newsletters and promotional materials.

• Good IT skills – capable of using google docs, social media and quickly learning the booking and payment system.

• Strong team working skills; capable of working under supervision; and on own initiative as appropriate.

• Ability to maintain confidential information, including as required under legislation.

• An interest in Pilates, health and fitness.

• A can-do attitude and willingness to learn.

To apply, please send CV to admin@allthingspilates.co.uk