Terms & Conditions At Our Studio

General Terms & Conditions:

  • Class passes are valid for the duration of the term ONLY and will expire at the end of the term.
  • Payment is required in advance and is non-refundable.
  • We operate a 24 hour cancellation policy: We require a minimum of 24 hours notice for cancellation, anything under this will be classed as an attended appointment.
  • If you are unable to attend your regular class you may attend a make-up class in the same term.
  • Passes are non-transferable between members of the studio
  • Classes are subject to availability and are based on a first come first served basis, If you have any questions or queries please Contact Us.
  • Classes require a minimum number of students to run and, as such, we reserve the right to cancel undersubscribed classes where necessary. In the unlikely event of this occurring we will refund any credits for said classes to be used at your discretion in another similar class of your choice within the current term.
  • Students and Senior citizens receive a 10% discount on matwork classes when booked as a term. Discount excludes the drop in passes.
  • All sessions are 60 minutes unless stated otherwise.


Specialist Offers and Classes Terms & Conditions:

  • 2 For £99:
    • This special offer is only available to clients new to the studio.
  • Beat The Desk: Lunchtime Pilates:
    • Classes will be done on a rolling 8 week basis.
    • Beat The Desk passes are only valid for the Beat The Desk: Lunchtime Pilates classes
  • Kingston & Elmbridge Magazine Offer:
    • This is only available to new clients to the studio or to clients who have not attended in over
  • Refer a Friend Promo:
    • Credit given is for same class type which your friend attends
    • Referred friend needs to quote referrer’s name at time of booking via email to gemma@allthingspilates.co.uk or admin@allthingspilates.co.uk
    • Credit valid within current term
    • Referred client has to be new to the studio or not attended in the past year.
  • Workshop Passes:
    • Workshop passes, such as the Mindfulness Course and other stand alone programmes, are non-refundable after purchase and must be used for the current workshop.
  • Free Class Promo:
    • All those who leave their full name, so we can identify the winner, on their reviews and have purchased a pass previously (for classes or private sessions) at All Things Pilates will be included.
    • You will be given 2 credits which can be used for 1 reformer or 2 matwork classes.
    • This promo has no monetary value and will be valid for the current term only.

DSC4488 1024x683 - Terms & Conditions At Our Studio