Terms and Conditions
Class passes (other than flex class passes) activate on the date of your first class under that pass and are valid for 42 days.
Flex class passes activate on the date of your first class under that pass and are valid for 49 days.
In the unlikely event that no classes are booked within 42 (or 49) days of purchase of the pass, the pass will expire after 42 days from the date of purchase.
Passes cannot be extended beyond their expiry date unless a Pause has been bought.
Payment is required in advance and is non-refundable.
We operate a 24 hours cancellation policy: we require a minimum of 24 hours notice of cancellation/reschedule.
Cancellations within 24 hours of the start time of a class will be charged as a late cancellation.
If you are unable to attend your regular class – and you give at least 24 hours notice – you may attend a make-up class within the validity period of your pass.
Passes are non-transferable.
Clients who have entered into a contract for a weekly (or twice weekly) class can reserve their place in a preferred class for up to one year in advance.
For all other clients class reservations are subject to availability and operate strictly on a first come first served basis.
We may require a minimum number of reservations in any class and therefore we reserve the right to cancel undersubscribed classes should this be necessary. In the unlikely event of this occurring we will refund any credits for that class to be used in a similar class within a specified timeframe.
Students and clients aged over 60 years old are entitled to a 10% discount on matwork classes when booked as a block of six classes.
All sessions are 60 minutes unless stated otherwise.