| Although we have received some great feedback on the booking system, we’re aware that some of you are having occasional ‘glitchy’ issues when using the App. We’re really sorry to hear that and have raised it with the platform hosts to check how we might resolve these issues. We’ll update you when we hear back from them.
In the meantime, for those of you who haven’t yet used the booking system, here’s how it works:
Registering your Account – why it’s important
First of all, you won’t be able to log into your account on the website or on the App (see below) unless you’ve registered your account, which we can’t do for you.
You can see your credits and make bookings without registering, but to access the full benefits of the system and to save you time in entering details whenever you book, it’s better to register your account.
How do I register my account?
Ideally, make your first booking (see below) from the web browser.
On the booking confirmation screen click on the option to ‘Register an Account’ – select a password and that’s it!
How do I get the App?
From your App store download ‘Acuity Scheduling Client’
Press ‘+’ to add a business
Enter the URL: https://app.squarespacescheduling.com/schedule.php?owner=25330245
These instructions are also on the bottom of the booking site pages as a reminder.
REMEMBER: You won’t be able to log into your account on the App until you have registered it (as above).
Do I have to use the App?
No, you can continue to use the web browser for your bookings – once you’ve registered your account (as above), you can log in (on the top right of the booking screen) to access your full account.
You can also book direct from the ‘book now’ tab at the top right of the All Things Pilates website.
I can’t see my bookings on the system
You won’t see any bookings that we have made for you unless you have registered and logged into your account (as above).
My bookings are made for me – how do I register?
We’ve had to give this one some thought, but have found a way to do it!
When you get your next booking confirmation email, click on ‘cancel/reschedule’ (towards the end of the email).
When the booking site opens on your screen, ignore the cancel button (unless you want to cancel that session).
Select ‘register for an account’ slightly further down the page and create a password – and that’s it!
How do I make a booking?
Open the booking page on the App or web browser.
If you think you have credits to use up, select ‘redeem package or gift certificate’ and enter your email address – your credits will show.
Scroll to the appointment/class type you want to book. (If you have credits for that type, the price will be shown as £0.)
Follow the instructions to make your booking.
You’ll be able to book classes/appointments up to 28 days ahead.
If a class is fully booked it won’t appear to book – it’s worth keeping on the look-out as we sometimes get cancellations. (There isn’t a waiting list option – we’re looking into that with the developers.)
Some of you have asked about the options on the booking screen after you’ve selected the class/appointment you’d like to attend:
‘Continue‘ means continue to complete your booking by paying or using a credit.
‘Add a time‘ means adding another class (on a different day) – your original class time will be saved and appear on the right of the screen, as above
‘Recurring‘ means make a recurring booking in the same class. You’ll be able to book up to 28 days ahead – if the class isn’t open for bookings that day, or is full, it will appear in red with a line through, as above.
You’ll see that, before finalising your booking, you can delete any of the times you have added, using the bin icon.
We hope that this is helpful, but if you have any questions or feedback, or any difficulty in making a booking, please let us know and we’ll do our best to help. |
